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Frequently Asked
Questions
- How does it
work?
- What are the system
requirements?
- Is
it Secure?
- Do
I need a high speed internet connection?
- What
are my payment options?
- Do you offer
a money back guarantee?
How does it work?
Contact Us for
pricing and to sign up.
Once we have
created your account you will be contacted by a technician who will
help
you download and start our remote support software which will
allow them to remotely control your PC and troubleshoot your
problem.
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What are the system requirements?
Any PC running
Windows 98 or later with a working Internet
connection. If you can not connect to the Internet we are happy
to troubleshoot connectivity issues over the phone.
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Is it Secure?
Yes! All traffic is protected with
128-bit AES encryption, using a secure challenge-response
password-authentication protocol.
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Do I need
a high speed internet
connection?
No - it is not
required. We can create remote support sessions
via dial-up. However, as dial-up connections can vary in
speed we are not able to offer our money back guarantee.
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What are
my payment options?
We
require a $150 deposit to setup your account and have a technician
contact you. We accept Visa and Mastercard via PayPal. It
is no longer necessary to sign up with PayPal to use Visa or
Mastercard. If your session exceeds the initial deposit, we will
invoice you via email for the remaining balance. We bill in
15 minute increments rounded up. Please Contact
Us for current rates.
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Do you
offer a money back guarantee?
Yes, we do! If for
any reason you are unsatisfied with our
service you may cancel anytime during the first hour and we will refund
your entire deposit with no questions asked. After the
first hour no refunds will be issued.
**As noted
above we can not offer our money back guarantee for sessions
using a dial-up connection.
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